Privacy Policy

ECMS - Clinical Management System

Privacy Policy for eCMS

At eCMS, accessible from ecms.ddacrm.com, protecting the privacy and security of our users' information is of utmost importance. This Privacy Policy outlines how we collect, use, and safeguard your information.

Information We Collect

We collect information to provide you with a secure and efficient healthcare management experience. This includes:

Personal Identifiable Information (PII):
  • Name, address, phone number, email, and other contact details.
  • Date of birth, gender, and other demographic information.
  • Emergency contact details.

    • Protected Health Information (PHI):
  • Medical history, diagnoses, treatment plans, and medication records.
  • Test results and imaging data.
  • Insurance and billing information.

    • Technical Information:
  • IP addresses, device identifiers, browser types, and operating systems.
  • Usage patterns and interaction logs for analytics and security.

    • How We Use Your Information

    We use your information to:

    Provide Healthcare Services:
  • Maintain accurate patient records.
  • Facilitate communication between healthcare providers and patients.
  • Process billing and insurance claims.

    • Ensure System Functionality:
  • Improve, operate, and maintain the Hospital Management System.
  • Monitor usage to enhance security and usability.

    • Legal and Regulatory Compliance:
  • Respond to legal requests and prevent fraud.

    • Cookies and Analytics

    We may use cookies and tracking tools to enhance your experience. These tools:

    • Store user preferences for convenience.
    • Analyze system usage for performance improvements.

    You can disable cookies through your browser settings, but some features may be limited.

    Data Retention

    We retain your data as long as necessary to:

    • Fulfill the purposes outlined in this policy.
    • Comply with legal and regulatory requirements.

    Third-Party Services

    We may share information with third parties, including:

    • Healthcare Providers: To deliver coordinated care.
    • Insurance Companies: For billing and reimbursement purposes.
    • Regulatory Authorities: To comply with legal obligations.

    Children's Privacy

    Our services are not intended for individuals under 13 without parental consent. We do not knowingly collect personal information from children. If you believe a child has provided us with data, contact us at info@ddacrm.com

    Data Security

    We employ stringent security measures, including:

    • AES, Always Encrypt.
    • Regular security audits and vulnerability assessments.

    Updates to This Policy

    We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

    GDPR Compliance

    If you are a resident of the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR), including:

    • Right to Access: You can request a copy of the personal data we hold about you.
    • Right to Rectification: You can request corrections to inaccurate or incomplete data.
    • Right to Erasure: You can request that we delete your personal data, subject to legal obligations.
    • Right to Restrict Processing: You can request that we limit the use of your data in certain situations.
    • Right to Data Portability: You can request that we provide your data in a structured, commonly used format.
    • Right to Object: You can object to the processing of your data for marketing or other specific purposes.

    To exercise your GDPR rights, please contact us at info@ddacrm.com.